Self Service Exercise 2

Self Service Exercise 2: Disable a Button

Create Disable Property

note

Be sure that Admin Mode is activated by clicking the Lock Button in the Upper Right Hand Corner. It should be Green and Unlocked

1. In Admin Mode, from the Self Service Tab, click the Green Create Button to create a new Button.
2. In the Name textbox, enter Create Disable Rule Property.
3. In the Documentation textbox, enter This Button will create the Disable Rule Property.
4. Be sure that the Confirmation Message option is toggled to On (Green).
5. Under Events, click the Green Add Bar (+).
6. From the Event Template Menu, select $PROPERTY:ADD,<Property Name>,<value>.
7. In the Property Name textbox, enter Disabled.
8. In the Initial Value textbox, enter false.
9. Click the OK Button.
10. Next, toggle the Submit Events as OCADM option to On (Green).
11. Click Save.

Create A Button to Set Disable Token to True

12. From the Self Service Tab main screen, click the Green Create Button to create a new Button.
13. In the Name textbox, enter Set Disable Rule Property True.
14. In the Documentation textbox, enter This Button will set the Disable Rule Property to True.
15. Be sure that the Confirmation Message option is toggled to On (Green).
16. Under Events, click the Green Add Bar (+).
17. From the Event Template Menu, select $PROPERTY:SET,<Property Name>,<value>.
18. In the Property Name textbox, enter Disabled.
19. In the Initial Value textbox, enter true.
20. Click the OK Button.
21. Next, toggle the Submit Events as OCADM option to On (Green).
22. Click Save.

Reset Disable Token to False

23. From the Self Service Tab main screen, click the Green Create Button to create a new Button.
24. In the Name textbox, enter Reset Disable Rule Property False.
25. In the Documentation textbox, enter This Button will reset the Disable Rule Property to False.
26. Be sure that the Confirmation Message option is toggled to On (Green).
27. Under Events, click the Green Add Bar (+).
28. From the Event Template Menu, select $PROPERTY:SET,<Property Name>,<value>.
29. In the Property Name textbox, enter Disabled.
30. In the Initial Value textbox, enter false.
31. Click the OK Button.
32. Next, toggle the Submit Events as OCADM option to On (Green).
33. Click Save.

Add Disable Rule to Test Button 1

34. From the Self Service Tab main screen, click the Blue Edit Button on Test Button 1.
35. Toggle the Disable Rule On (Green).
36. In the Disable Rule textbox, enter [[Disabled]].
37. Click Save.

Test Buttons

note

Be sure that User Mode is activated by clicking the Lock Button in the Upper Right Hand Corner. It should be Grey and Locked

38. In User Mode, from the Self Service Tab main screen, click the Create Disable Rule Property Button.
39. From the Service Request page, Click the Submit Button to run the process. The Progress Bar will display. A successful run will be indicated with a Green Check Mark Icon.
40. Click the OK Button to exit the Request Process.
41. Next, from the Self Service Tab main screen, click the Set Disable Rule Property True Button.
42. From the Service Request page, Click the Submit Button to run the process. The Progress Bar will display. A successful run will be indicated with a Green Check Mark Icon.
43. Click the OK Button to exit the Request Process.

note

If both of the previous Service Requests were successful, Test Button 1 should now be visibly Greyed Out and Unavailable

44. To reactivate Test Button 1, from the Self Service Tab main screen, click the Reset Disable Property False Button.
45. From the Service Request page, Click the Submit Button to run the process. The Progress Bar will display. A successful run will be indicated with a Green Check Mark Icon.
46. Click the OK Button to exit the Request Process.

note

Test Button 1 should now be Active and Available